Privacy Policy
We at Quiet (“we”, “us”, “our”, “company”) crafted this Privacy Policy to clarify how we handle personal information in the course of our business operations. As the controller of your personal data, we’re committed to transparency and protection. This policy outlines our practices regarding information gathered through our websites, applications, email notifications, and associated services. It encompasses data collected from our social media features and pages as well.
This Privacy Policy is applicable to all our Services, including websites, mobile applications, and related offerings. Alongside detailing our data collection, usage, disclosure, and processing practices, it also outlines the rights and choices individuals have regarding their personal information.
In certain instances, we may provide specific privacy notices to you when we collect your data, ensuring transparency and compliance with regulations. These “in-time” notices will govern the processing of information provided at that particular juncture.
1. INFORMATION WE COLLECT
We gather information about you through various channels, such as your interactions with our Services, communication via phone, email, social media, or participation in events and promotions.
The data we collect, whether provided directly by you or obtained automatically, may be classified as personal information in specific jurisdictions or as personal data under the European General Data Protection Regulation (GDPR). When we mention personal information in this Privacy Policy, we are referring to both personal information and personal data as defined by relevant laws in the respective jurisdiction.
The categories of personal information we collect, which can differ depending on the Service being utilized, include:
A.Identifiers.
Examples: A real name, alias, unique personal identifier, online identifier, IP address, email address, account or other similar identifiers.
B. Personal Records.
Examples: Name, Email address and username. Some personal information included in this category may overlap with other categories.
C. Internet or other similar network activity.
Examples: Information on a consumer’s interaction with a website, application, or advertisement. See Information collected by Automated Means below for further details.
D. Geolocation data
Examples:
Physical location or movements.
E: Sensory data.
Examples: Audio, electronic, visual, or similar information.
F. Commercial information.
Examples: Information on a consumer’s interaction with a website, application, or advertisement. See Information collected by Automated Means below for further details.
G. Inferences drawn from other personal information.
Examples: The profile reflects a person’s preferences, characteristics, and behaviour.
2. SOURCES OF INFORMATION AND PURPOSES OF USE
A portion of the information is directly provided by you, while some is collected during your utilization of our Services. Additionally, we may acquire information about you, including personal details, from our business partners like vendors and other associates.
You retain the option to withhold some or all of your personal information from us. However, opting not to provide certain details may hinder our ability to deliver our Services to you or restrict the level of service you would typically anticipate from us.
Information collected from you:
- Feedback: Periodically, we may solicit your opinions, suggestions, or ideas for modifications and improvements (“Feedback”) through surveys or similar requests. Your responses are voluntary.
- Name: Your name is necessary for personalizing your user experience.
- Telephone number: We may require your phone number for technical purposes in providing our Services to you.
- Email address: We use your email address to communicate with you regarding our products and Services, responding to inquiries, comments, and suggestions, and updating you on your account information.
- Username and/or PIN: Certain Services utilize this information to facilitate your access to our website or mobile application and validate your login for security purposes.
- Other User Information: Some Services may allow you to input or grant access to additional personal information, such as photographs, physical and health-related data, or other details to enhance your user experience. This information remains stored on your device unless we explicitly inform you otherwise at the time of inputting or granting access.
- Location Information: When using our Apps, we and our third-party partners may detect your general location (e.g., city and state). We may also collect precise location data (e.g., longitude/latitude) with your consent within the app. Failure to provide such information only affects features reliant on precise location data but does not impact other functionalities. By using our Apps, you authorize us and our third-party partners to collect and utilize your location information to enhance our services and customize content, weather alerts, and advertising. Additionally, if location tracking is enabled, trusted third-party partners may also use this data to personalize advertisements.
- Payment Information: If you purchase products or Services directly from us, we, or a third party acting on our behalf, may collect payment card and other payment details solely for processing purposes. If payment is made through our website, you authorize our payment processor to collect this information. Failure to provide payment information may restrict your access to our Services.
- Photograph: Photographs you provide to the Services.
Information collected by automated means (“Automated Information”)
We may collect Automated Information through the use of cookies, and other technologies. In addition to cookies, such other technologies may include:
- “Pixel tags” (also known as a “clear GIFs” or “web beacons”) which are tiny images (in most cases, typically just one-pixel) that can be placed on a Web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our Web pages.
- “HTML5” (the language some websites, such as mobile websites, are coded in) may be used to store information on your computer or device about your website usage activities and to help determine how our Services are being used by our visitors, how the services can be improved and to customize our Services for our users.
The above tracking technologies may be deployed by us or our service providers on our behalf.
Automated Information includes information such as:
- IP address
- Operating system used (for example: iOS)
- Internal resolution of the browser window
- Device type
- Country code
- Identifiers associated with technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address)
- Dates and times of access
- IDFA
- Subscription information
- Latitude/longitude (if you allow location tracking)
- AdvertisingID (such as Google’s AdvertisingID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going into your device’s settings)
- Adjust ID (this identifier lets us know where our users found our Services online, record user app events and optimize our advertising efforts)
We or our third-party service provider may assign you a unique identifier through automated means in order to match information collected from you through different means or at different times, (including both personal information and Automated Information) and to use such information as described in this Privacy Policy.
This Automated Information is generally used for the following purposes:
- for the technical provision of our Services in order to be able to provide you with a functioning user-friendly experience
- to provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks
- to uncover insights about your use of our website and mobile applications in order to improve our Services and features, including developing new products and features
- to facilitate your access to our website or mobile application
- to customize our Services for you
- to help us better understand our current and potential customers so that we may market our Services accordingly
- events and usage data are captured for our internal business analytics in order to understand how our users interact with our mobile applications and use our Services. For example, we may capture when a user visits a screen, taps a button, permits notifications, upgrades, or otherwise interacts with the app
- Monitoring and analyzing the effectiveness of our communications (including by identifying when emails sent to you have been received and read)
- Serving relevant advertising (where applicable)
Information collected from integrated services.
We may obtain information, including personal information from third parties and sources that we integrate into our Services either for the provision of our Services or to facilitate your access to our Services such as described below.
You may be given the option to access or register for our Services through the use of your third-party social media account, such as Facebook or Google. If you select this option, your social media provider may make certain of your personal information available to us, such as your email address or other unique identifier or we may be asked to share certain information with such social media provider. If you choose to sign on through your third-party social media provider, you authorize us to collect your information from such provider and process it in accordance with this Privacy Policy and you also authorize us to share your information with your social media provider as necessary to permit you to access our Services using your social media account. We recommend that you review your social media provider’s privacy policies carefully before using their service to connect to our Services.